SUMMARY: The Inside Salesperson is a pivotal role within Trussway and is vital to processing customer material orders taken by phone and fax. This position maintains records and enters data into a computer system to provide an accurate materials inventory, material order, shipping information, pricing data, and payables information.
Safety – Observe and follow safety and security procedures designed to ensure the safety of our employees.
High Performance – Consistently perform at a high level and with a sense of urgency.
Integrity & Honesty – Demonstrate and enforce full compliance with rules, regulations, and standards in a candid, truthful, and ethical manner.
Focus – Stays on task to achieve goals and objectives even during difficult and stressful situations.
Teamwork – Cooperatively works with team members to solve problems, identify waste, and meet organizational goals.
Enters material orders into order entry system/TOS
Completes sales orders, including customer name, shipping address, quantity/type of materials, or retrieves purchase order number with designated materials
Answers approximately 50 to 70 project-related telephone calls per day
Creates extra work orders as required to resolve shipping and design issues
Schedules customer orders for shipments and maintains Jobsite schedules
Tracking orders and monitors the delivery process to provide inquiring customers with shipping status
Assists in the resolution of shipping or scheduling errors
Communicates design and performance issues to the proper individuals and departments
Arranges COD orders if applicable
Maintains applicable files, mail, orders, etc. in an organized and accurate manner
Performs other job-related duties or special projects as assigned
COMPETENCIES, SKILLS, AND ABILITIES
To complete the job successfully, an individual must be able to perform each essential duty satisfactorily in a manufacturing facility exposed to the local weather conditions. Reasonable accommodations can be done to enable individuals with disabilities to perform the essential functions.
Excellent customer service skills
Attention to detail
Information management; organizing and planning
Knowledge of computers and relevant software applications, primarily Microsoft Office Products and Outlook
Knowledge of wood species, treatments, dimensions, lengths, board footage, square footage, and linear footage
EDUCATION / EXPERIENCE
High School Diploma
3-5 years in wood product/lumber/truss experience in the multi-family construction industry is preferred
Ability to effectively present information and respond to questions from internal and external customers whose first language is English
Bilingual in English and Spanish is a plus
CERTIFICATES, LICENSES, REGISTRATIONS