Field Service Rep

Job ID: 
Job Type: 
Job Status: 
Company Name: 
Company Location: 
Austin, TX

Contact Information

Contact Preference: 
No Preference

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Oversees the daily activities of work sites in the field, including scheduling, delivery of equipment and materials, and progress of the project.


Major Responsibilities: 


The FSR role is the link between the designers in the office and the builders in the field.  They are responsible for meeting with builders to discuss the options listed on their cabinet selections and to verify that the cabinet layout is accurate and corresponds with the builder plans and make changes as needed.  Verifying the builder’s framing is correct and that the cabinets fit the framing per plan.  If issues are found, the FSR is to communicate with the builder and discuss what needs to be corrected for a complete cabinet install when the cabinets arrive.  FSR must turn in measured files to the design team and discuss any issues so cabinets are ordered on time and complete.  

FSR will be responsible for walking the jobs after the install has taken place, making notes and taking pictures of any issue found and then discussing with the builder both for his issues and/or ours.  After all walks are complete, the FSR is to turn his or her paperwork in daily to the customer service department so any parts can be ordered, if needed, and all paperwork can be filed for reference for future use.  It is also the responsibility of the FSR to verify that services and installs are being completed in a timely manner and that they are 100% complete and notifying the installer or service tech when additional works needs to be performed to make sure they return to get things completed.

  • May need to perform the physical duties of the trades.
  • Demonstrate a commitment to the quality improvement process and the philosophy of continuous improvement; identify and respond actively and with sensitivity to the needs of all customers; participate as a team player in all phases of the organization; and is open and responsive to change.
  • Personally provide customers with knowledgeable, courteous, and prompt service at all times.
  • Comply with all Company policies and procedures.
  • Adhere to the Company’s safety standards and enforce safety regulations.
  • Other duties as assigned.

Required Skills

Minimum education required

  •  High School Diploma or General Education Degree (GED).

Language Skills 

  • Must be able to read, analyze, interpret, comprehend, and/or present information; as well as oral and written communication.

Mathematical Skills 

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Calculate concrete yards and footages.

Reasoning Ability 

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Certificates and Licenses 
  • May require CPR and First Aid certification.
  • May require valid driver’s license.
  • May require OSHA Safety Training.
  • May require trade certification.

Other Skills and Abilities

  • Be able to read builder blue prints
  • Be able to read a tape measure down to the 16th of an inch
  • Have knowledge of cabinet installation and service
  • Good driving record and background check
  • Must be able to work independently with little supervision
  • Good communication and writing skills
  • Understanding of all tools used in the installation and service of cabinet installation.


Required Experience

Minimum experience required

  • At least 4 years of related experience; or equivalent combination of education and experience.
Education/Career Requirements
Minimum Degree: 
High School Degree
Other Requirements
Must be willing to